Question 1

Why use a VPN?

Accepted Answer

A VPN encrypts the connection between your device and the internet, hiding your IP address from the websites and networks you use. That means hotel Wi-Fi can't snoop on your traffic, advertisers can't link your activity back to your home IP, and the sites you visit see CueVPN's server instead of you. CueVPN does this with WireGuard  the modern, fast, audited protocol used across the privacy industry.

Question 2

Do I need a VPN if I'm not doing anything sensitive?

Accepted Answer

Public Wi-Fi at airports, cafes, and hotels is the most common attack surface  even reading email or signing in on those networks is risky without encryption. CueVPN is also useful on home networks where ISPs sell browsing data and on any network where you'd rather your network operator not see what you're doing.

Question 3

Is using CueVPN safe?

Accepted Answer

Yes. CueVPN runs WireGuard with ChaCha20-Poly1305 encryption and Curve25519 key exchange  the same modern cipher suite trusted by privacy-focused operating systems and security researchers. We operate a strict no-logs policy: no connection timestamps, no browsing history, no IP records.

Question 4

Does CueVPN really keep zero logs?

Accepted Answer

Yes. We don't write connection logs, browsing history, IP addresses, or any record that could identify a session to a person. The only data we hold is what you've given us to run an account  your email, your subscription tier  and basic aggregate metrics that don't tie back to who you are or where you went.

Question 5

How many devices can I use at once?

Accepted Answer

The Free plan covers 1 device. Premium ($4.99/month) covers 5 simultaneous devices. Premium Plus ($9.99/month) covers 10. One CueVPN account unlocks all your devices.

Question 6

Which encryption and protocols does CueVPN use?

Accepted Answer

CueVPN uses WireGuard exclusively, with ChaCha20-Poly1305 authenticated encryption and Curve25519 elliptic-curve key exchange. WireGuard is faster than OpenVPN and IKEv2 in real-world conditions and has a much smaller, more auditable codebase.

Question 7

How do I use CueVPN on iPhone?

Accepted Answer

Install CueVPN from the App Store, sign up with email or Apple Sign-In, pick a region or tap Quick Connect for the closest one, and tap the power button. iOS prompts to allow VPN configuration on the first connection  standard for any VPN app  and after that one tap connects and disconnects.

Question 8

How do I switch CueVPN servers?

Accepted Answer

Open the CueVPN app, tap the region selector, and pick Helsinki, Nuremberg, Singapore, or Boston. The tunnel reconnects in under a second. Pick the region closest to you for the lowest latency, or rely on Quick Connect to choose for you.

Question 9

Will CueVPN slow down my internet?

Accepted Answer

Slightly. WireGuard adds minimal overhead  most users on a nearby region see under 10% speed reduction. Long-distance routing (e.g. Singapore from Europe) will add latency by physics, not by software. Pick the closest region for the fastest experience.

Question 10

Can I use CueVPN on public Wi-Fi?

Accepted Answer

Yes  that's one of the main reasons to use a VPN. CueVPN encrypts every byte your device sends out, so the local network can't see the sites you visit or sniff session tokens. Hotel, cafe, and airport Wi-Fi are exactly the networks where encryption and a kill switch matter most.

Question 11

What's the refund policy?

Accepted Answer

Subscriptions purchased through the App Store or Google Play follow each store's standard refund process. Apple offers a 14-day refund window in most regions; Google Play handles refunds from your Play Store account.

Question 12

Where do I get help?

Accepted Answer

Open the CueVPN app and tap Support → New Ticket. Our team responds in English and automatically translates non-English tickets. You can also email hello@cuebytes.com.

CueVPN.
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VPN you can trust.

Built for people who actually care.

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Lightning-Fast Connect

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One-Tap Connect

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CueVPN.A fast, privateVPN you can trust.